Understand your booking before you decide.

You’ll receive an airline booking reference and, once issued, your e-ticket details. A quote or reservation reference alone does not prove that a ticket has been issued. Where supported, use the airline’s official website or contact the airline to check the itinerary and ticket status. Availability and timing vary by airline and booking. Check passenger names, dates and baggage against your agreed arrangements. If the airline cannot find the booking, contact us before travelling.

Do not assume every flight or travel service is ATOL protected. Before paying, ask whether your specific arrangements are protected and who the ATOL holder is. Where ATOL protection applies, check your ATOL Certificate for the licence holder and the arrangements covered. If anything is unclear, ask us to explain it before you proceed.

Quoted prices and availability can change before booking. Ask for an updated quote before making a decision. A published “from” price applies only to the dates, travellers and inclusions stated.

Names and traveller details must match the relevant documents. Please check all details before confirmation.

Conditions vary by supplier, ticket, room and rate. Your quote and booking documents explain the terms that apply, including any fees or fare differences.

Ask which supplier fulfils your booking and what financial protection applies to that particular arrangement. Any applicable protection will be explained in your booking documents.

Travellers need the documents required for their passport and journey. We can offer guidance, but official authorities decide entry and immigration matters.