Your information and privacy.

Travel enquiries

When you submit a travel enquiry, we collect the contact and travel details you choose to provide, your preferred response method and consent to contact you. The enquiry is stored in the website’s database so the BlueSky team can review and respond to it.

Enquiry notifications are processed by FormSubmit, our email delivery service, and our email provider. FormSubmit may retain submissions for up to 30 days. Website data is hosted through OpenAI Sites and Cloudflare infrastructure. Access to enquiries on the website is restricted to the authorised owner.

We use your details to respond to your request and, if you proceed, arrange your booking. Necessary booking information may then be shared with the relevant airline, hotel or travel supplier. Please don’t submit passport details, card numbers or sensitive medical information through this enquiry form.

Travel-document assistance enquiries

The Travel Services enquiry form collects your name, mobile number, optional email address, selected assistance service, preferred contact method and optional best time to contact you. We use these details to respond to the request you have made and discuss potential services (steps at your request before entering a contract). This is separate from marketing subscriptions. Your request is stored in the website enquiry database and an alert is sent through the existing FormSubmit email service to our business inbox, as described above. Only the authorised website owner can access the website inbox. Initial requests follow the enquiry retention period below. The form does not accept passport details, documents or payments. Do not send passport copies, health information or other sensitive documents through WhatsApp or the general enquiry form. We will explain the administrative support available before asking for application information. Any future document collection will require a secure method and a service-specific privacy notice explaining purpose, lawful basis, recipients, access and retention before collection begins.

Offer updates

The offer subscription is optional and separate from an enquiry. If you opt in, we save your email, chosen interests and consent date. You can unsubscribe at any time by emailing info@blueskytoursltd.co.uk with “Unsubscribe” in the subject.

Customer feedback

If you submit feedback and agree to publication, your display name, rating and comments may be published after review. A contact email, if provided, is kept private. Contact us if you would like published feedback removed.

Cookies and connection security

This website uses HTTPS to encrypt information sent between your browser and the website. Cloudflare may set an essential security cookie called __cf_bm to help identify automated traffic and protect the service. It normally expires after 30 minutes of inactivity. Essential security cookies operate without an optional-cookie consent choice.

We do not currently use advertising cookies, Meta Pixel or Google Analytics. Our own website scripts do not store tracking identifiers in cookies or browser storage. Owner sign-in may use authentication cookies. If we introduce optional tracking, we will update this notice and provide any required controls before it operates.

Website fonts are requested from Google Fonts, which receives connection information such as your IP address. Social media buttons are links; embedded Facebook or Instagram feeds are not loaded here. When you follow those links, the destination service applies its own privacy and cookie policies.

Website measurement

We record aggregate page visits, phone and WhatsApp clicks, and completed enquiry counts to understand which parts of the website are useful. These counters do not use advertising cookies, browser fingerprinting or customer contact details. A short-lived hashed connection identifier may be used to limit automated spam.

Retention and your choices

Enquiries are normally removed from this website after 12 months, unless moved into our booking records where a different retention requirement applies. Offer subscriptions are kept until you unsubscribe or we remove inactive records. To ask about, correct or delete information you have shared, email info@blueskytoursltd.co.uk.

Other services

If you choose WhatsApp, your messaging provider processes that conversation under its own terms. Owner sign-in uses ChatGPT authentication; customers do not need to sign in to browse or enquire.

Last updated: 4 October 2026.